Relevance verified: 2026-05-11
Who We Are and Why This Policy Exists
Goldwin Casino is operated by GLD Group B.V., a company incorporated under the laws of Curaçao, holding gaming licence ALSI-202411012-FI1. Our platform is accessible to Canadian players through https://goldwincasino-canada.com/, and this Privacy Policy sets out how we collect, use, store, and share your personal information when you visit or use our services.
We take your privacy seriously. This policy is written to be straightforward and to reflect our obligations under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial legislation including Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25), Alberta’s Personal Information Protection Act (PIPA), and British Columbia’s Personal Information Protection Act (BC PIPA).
By registering an account, visiting our website, or using any of our services, you acknowledge that you have read and understood this policy. If you have questions or concerns about the way your personal information is handled, you are welcome to contact us at any time.
Information We Collect
We collect personal information in several ways. Some of it is provided directly by you when you create an account or interact with our platform. Some of it is gathered automatically as you browse the site, and some comes from third-party sources as part of our legal obligations.
Information you give us directly:
When you register an account with Goldwin Casino, we ask for your full legal name, date of birth, residential address, email address, and phone number. This information is required to verify your identity, process your transactions, and comply with applicable gaming regulations and anti-money laundering obligations.
When you make a deposit or request a withdrawal, we collect payment-related details relevant to the method you choose, whether that is Interac, MuchBetter, a bank transfer, an e-wallet, or a cryptocurrency wallet address. We do not store full card numbers on our servers. Payment data is handled through secured third-party processors.
If you contact our support team by live chat, email, or phone, we retain records of that correspondence, including the nature of your inquiry and any resolution provided.
Information collected automatically:
When you visit goldwincasino-canada.com, we collect technical data about your device and browsing session. This includes your IP address, browser type and version, operating system, the pages you visit, time and date of your visit, session duration, and referring URLs. We use cookies and similar tracking technologies to gather this data. For more detail on how cookies are used, see the Cookies section below.
We also collect gameplay data, including game history, bets placed, wins and losses, bonus activity, and session timing. This information helps us deliver a functional platform, monitor for problem gambling indicators, and fulfil our reporting obligations.
Information from third parties:
As part of our Know Your Customer (KYC) process, we may obtain identity verification data from third-party verification providers. This can include document checks, address verification, and in some cases, politically exposed person (PEP) or sanctions list screening. These checks are required by our licensing conditions and applicable financial crime legislation.
We may also receive information from payment processors, fraud prevention services, and responsible gambling databases such as GameStop or similar self-exclusion registries.
How We Use Your Information
Goldwin Casino uses your personal information only for purposes that are reasonable and appropriate given the context in which it was collected. Specifically, we use your data to:
Verify your identity and age when you create an account, in compliance with our licensing requirements and Canadian gaming regulations. No account may be opened by a person under the legal gambling age in their province of residence.
Process your deposits, withdrawals, and bonus claims. Transaction records are maintained for audit and regulatory purposes.
Communicate with you about your account, including security alerts, transaction confirmations, withdrawal status updates, and responses to support requests.
Send you promotional offers, newsletters, and updates about new games or features, but only if you have given your consent to receive marketing communications. You may withdraw this consent at any time through your account settings or by contacting our support team.
Monitor gameplay activity to identify signs of problem gambling and to enforce responsible gambling measures such as deposit limits, loss limits, cool-off periods, and self-exclusion requests.
Detect and prevent fraud, money laundering, and other prohibited activity. This includes reviewing unusual account behaviour, cross-referencing transaction patterns, and cooperating with law enforcement where required.
Improve the performance and usability of our platform. Aggregated, anonymised data may be used for internal analytics, product development, and testing.
Meet our legal obligations under PIPEDA, provincial privacy legislation, anti-money laundering laws, and the requirements of our gaming regulator.
Legal Basis for Processing
In Canada, the collection, use, and disclosure of personal information must be based on meaningful consent, unless an exception applies under PIPEDA or relevant provincial law.
Where we rely on your consent, you may withdraw it at any time, though doing so may affect our ability to provide certain services. For example, if you withdraw consent to identity verification, we cannot maintain a live player account for you.
In some situations, we collect or disclose information without explicit consent where it is permitted or required by law, such as when responding to a court order, a request from a regulatory authority, or when investigating suspected fraud.
Cookies and Tracking Technologies
Goldwin Casino uses cookies, pixel tags, and similar technologies to support platform functionality, remember your preferences, and analyse how our website is used.
Strictly necessary cookies are required for the site to work properly. They enable core functions like logging into your account, maintaining your session, and completing transactions. You cannot opt out of these cookies while using the platform.
Functional cookies remember your preferences, such as language settings and display options, so you do not need to reset them each visit.
Analytics cookies help us understand how visitors interact with our website, including which pages are visited most frequently and where users exit the site. This data is aggregated and does not identify you individually.
Marketing cookies may be placed by third-party advertising networks to serve you relevant content based on your browsing behaviour. Where this involves the use of your personal information, we will request your consent.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the way parts of the website function. For more information about managing cookies, visit the website of the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
Sharing Your Information
We do not sell your personal information to third parties. We share it only in the following circumstances:
With identity verification and KYC service providers for the purpose of confirming your identity and satisfying our compliance obligations.
With payment processors to facilitate deposits and withdrawals. These providers operate under their own privacy and security standards and are contractually bound to handle your data appropriately.
With game software providers where necessary to resolve technical issues, manage bonus mechanics, or investigate fairness complaints. These providers do not receive your full personal profile; only what is necessary to address the specific matter.
With responsible gambling organisations and self-exclusion registries, where you have requested self-exclusion or where we are required to report a player concern.
With regulatory authorities, law enforcement agencies, or other government bodies when required by law, court order, or regulatory directive.
With fraud prevention services and anti-money laundering networks where we have a legitimate interest in protecting the integrity of our platform and the financial system.
In the event of a corporate restructuring, merger, or sale, your information may be transferred to a successor entity, provided that it continues to be handled in accordance with this Privacy Policy.
Where we transfer personal information to service providers outside of Canada, we take steps to ensure that adequate protections are in place. This may include contractual safeguards or reliance on recognised data protection frameworks.
Identity Verification and KYC Requirements
To comply with Canadian anti-money laundering regulations and our licensing obligations, we require all players to verify their identity before processing a withdrawal. Verification may also be triggered at account registration or when account activity crosses certain thresholds.
You will be asked to provide a government-issued photo identification document (such as a passport or driver’s licence), a document confirming your residential address (such as a utility bill or bank statement dated within the past three months), and in some cases, documentation of your source of funds.
Verification documents must be submitted within three days of a request. If we do not receive the required documents within this timeframe, we reserve the right to place a hold on your account or reverse any pending transactions, in accordance with our Terms and Conditions.
All identity documents are handled securely and are used solely for the purposes of verification and compliance. They are not shared with third parties beyond what is necessary for those purposes.
Responsible Gambling and Your Data
Goldwin Casino maintains gameplay and account data that is relevant to responsible gambling, including deposit history, session duration, and use of responsible gambling tools such as deposit limits, loss limits, cool-off periods, and self-exclusion.
If you request a cool-off period or self-exclusion, your account will be restricted for the duration you specify. This information is retained for the purpose of honouring that restriction and for regulatory reporting. If we identify signs of problem gambling through your account activity, we may contact you to offer support resources or to apply restrictions in accordance with our responsible gambling obligations.
Organisations available to Canadian players seeking support include the Responsible Gambling Council (www.responsiblegambling.org), ConnexOntario (1-866-531-2600) for Ontario residents, and Gambling Therapy (www.gamblingtherapy.org), which provides free online support globally.
Data Retention
We retain your personal information for as long as your account is active and for a period after it is closed, as required by applicable laws. In most cases, this means retaining records for a minimum of five years following the end of your relationship with us, in line with anti-money laundering record-keeping requirements.
Data collected for analytics and platform improvement purposes is retained in anonymised form and may be kept indefinitely. Marketing communications preferences are retained until you withdraw your consent.
When personal information is no longer required, it is securely deleted or anonymised in accordance with our data retention procedures.
Your Privacy Rights
As a Canadian resident, you have the following rights with respect to your personal information:
Right to access: You may request a copy of the personal information we hold about you. We will respond to your request within 30 days, or notify you in writing if additional time is needed.
Right to correction: If you believe that any personal information we hold about you is inaccurate or incomplete, you may request that we correct it. Where we agree the information is inaccurate, we will correct it and notify any third parties to whom the information was disclosed, where appropriate.
Right to withdraw consent: You may withdraw your consent to certain uses of your personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect your ability to use some of our services.
Right to complain: If you are not satisfied with how we have handled your personal information, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca. Quebec residents may also file a complaint with the Commission d’accès à l’information (www.cai.gouv.qc.ca). Alberta and British Columbia residents may contact their respective provincial privacy commissioners.
To exercise any of these rights, please contact our privacy team using the details provided below.
Security Measures
Goldwin Casino uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website operates under SSL (Secure Sockets Layer) encryption, which protects data transmitted between your browser and our servers.
Access to personal data within our organisation is restricted to staff who require it to carry out their job functions. All personnel handling personal information are subject to confidentiality obligations.
While we take reasonable precautions to protect your data, no system of transmission or storage over the internet can be guaranteed to be completely secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised activity.
Minors
Our services are intended solely for adults of legal gambling age in their province of residence. We do not knowingly collect personal information from anyone under 19 years of age (or 18 in Alberta, Manitoba, and Quebec). If we become aware that we have inadvertently collected data from a minor, we will delete that information and close the associated account promptly.
Links to Third-Party Sites
Our website may contain links to external websites, including those of payment providers, game developers, or responsible gambling organisations. This Privacy Policy applies only to goldwincasino-canada.com and does not cover the data practices of third-party sites. We recommend reviewing the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be posted on this page. We encourage you to review this policy periodically. Where a change is material, we will make reasonable efforts to notify you through your registered email address or through a notice on our website.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please get in touch with our privacy team:
Goldwin Casino Privacy Team Email: [email protected] Website: https://goldwincasino-canada.com/
For escalated privacy concerns or formal complaints, you may also contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada 30 Victoria Street Gatineau, Quebec K1A 1H3 Toll-free: 1-800-282-1376 Website: www.priv.gc.ca