License Information

Operator Details

Goldwin Casino is operated by Upscale Entertainment Ltd, a company duly incorporated and registered under the laws of the Union of Comoros. The operator is responsible for the online gaming platform accessible at https://goldwincasino-canada.com/ and for the full scope of services offered therein, including but not limited to casino games, account management, payment processing, and customer support.

All contractual relationships established through this platform are governed by the terms and conditions published on the website, which constitute a legally binding agreement between the player and Upscale Entertainment Ltd.

Licence and Regulatory Authority

Upscale Entertainment Ltd holds a valid Remote Gaming Licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros.

• Licence Number: ALSI-202411012-FI1
• Licence Type: Remote Gaming (Online Casino Operations)
• Issuing Authority: Government of the Autonomous Island of Anjouan, Union of Comoros
• Registered Jurisdiction: Union of Comoros

The licence requires the operator to comply with applicable standards in respect of fair play, player fund protection, anti-money laundering controls, and responsible gaming obligations. Compliance with licence conditions is a continuing obligation, and the operator is subject to regulatory oversight by the licensing authority for the duration of the licence.

Territory of Service and Eligibility

Goldwin Casino accepts registrations from players located in Canada, including residents of most Canadian provinces, in accordance with applicable local laws. Players are solely responsible for determining whether accessing and using this platform is lawful in their province or territory of residence. The operator does not accept registrations from players located in jurisdictions where online gaming is explicitly prohibited by law.

Age Restriction: Access to this platform and participation in any real-money gaming activity is strictly limited to individuals who are 18 years of age or older. In provinces where the minimum legal age for gambling exceeds 18 years (such as Ontario, Quebec, and Manitoba, where the minimum age is 19), the higher age requirement applies. The operator enforces age verification as part of its mandatory Know Your Customer (KYC) process and will not permit any player to deposit or withdraw funds prior to the successful completion of identity verification.

Any account found to be held by a person under the applicable minimum legal age will be closed immediately and any funds held therein will be dealt with in accordance with applicable regulatory requirements.

Know Your Customer (KYC) Policy

In accordance with its licence obligations and applicable international standards, the operator has implemented a comprehensive Know Your Customer programme. The KYC process is designed to verify the identity of all players, prevent fraudulent activity, ensure compliance with age restriction requirements, and support the operator’s anti-money laundering obligations.

Players may be required to provide the following documentation:

• Government-issued photographic identification (such as a passport, provincial driver’s licence, or national identity card)
• Proof of residential address (such as a recent utility bill or bank statement issued within the preceding three months)
• Proof of payment method ownership
• Documentation evidencing the source of funds, where required by the operator’s risk assessment procedures

The operator reserves the right to request KYC documentation at any stage of the account lifecycle, including prior to the processing of withdrawals. Failure to provide satisfactory documentation within the timeframe specified by the operator may result in a delay or suspension of withdrawal processing and, in certain circumstances, account suspension. The operator will not process withdrawals to unverified accounts where verification has been requested and not completed.

All documentation submitted by players is handled in strict accordance with the operator’s data protection obligations, as described below.

Anti-Money Laundering (AML) Policy

The operator maintains a formal Anti-Money Laundering policy consistent with internationally recognised standards and the requirements of its regulatory licence. The AML programme is designed to prevent the platform from being used as a vehicle for money laundering, terrorist financing, or other financial crime.

Key elements of the operator’s AML framework include:

• Mandatory identity verification for all account holders prior to the processing of financial transactions above specified thresholds
• Ongoing monitoring of account activity and transactions for indicators of suspicious behaviour
• Internal risk-based assessment procedures applied to player accounts, deposits, and withdrawals
• Reporting obligations in respect of transactions or activity that meet the applicable threshold for suspicious transaction reporting
• Staff training and internal controls designed to ensure consistent application of AML obligations across all relevant functions

The operator’s internal compliance team is responsible for the ongoing implementation, review, and enforcement of AML procedures. Where the operator identifies activity that gives rise to a suspicion of financial crime, it will take appropriate action in accordance with its legal obligations, which may include suspension of the relevant account and referral to competent authorities.

Data Protection and Information Security

The operator processes personal data in connection with the provision of its services, including information submitted during registration, identity verification, financial transactions, and customer support interactions. Personal data is processed for purposes including account administration, regulatory compliance, fraud prevention, and the provision of responsible gaming tools.

All data transmitted between players and the platform is protected using TLS/SSL encryption, which provides a secure channel for the transfer of login credentials, financial information, and identity documents. Payment processing is conducted through PCI-compliant third-party payment processors.

Players have the right to request access to the personal data held about them, to request corrections where data is inaccurate, and to raise concerns regarding the use of their personal data, in each case by contacting the operator’s support team through the official channels listed on the website.

The operator does not sell, rent, or otherwise transfer personal data to third parties for marketing purposes without the explicit consent of the player. Personal data may be shared with third-party service providers engaged by the operator for purposes directly related to the provision of the platform’s services, subject to appropriate contractual protections.

Responsible Gambling

The operator is committed to providing a gaming environment that supports informed, controlled, and responsible participation. The following player-protection tools are available to all registered account holders:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Requests to lower an existing limit take effect immediately; requests to increase a limit are subject to a mandatory review period before taking effect.
• Session Time Limits and Reality Checks: Players may configure session duration limits and receive periodic reminders of time spent on the platform.
• Cool-Off Periods: Players may request a temporary suspension of their account for a defined period, during which account access and gaming activity will be restricted.
• Self-Exclusion: Players who wish to suspend their account for an extended period may request self-exclusion. Self-exclusion requests are processed promptly, and during any self-exclusion period the operator will not send promotional communications to the affected account.

Players who believe they may be experiencing difficulties with gambling are encouraged to make use of the above tools and to seek support from independent organisations, including the Problem Gambling Helpline (1-888-230-3505), ConnexOntario (1-866-531-2600), and the Responsible Gambling Council (www.responsiblegambling.org).

The operator does not extend credit facilities to players and does not permit participation in gaming activities by individuals who have indicated that they are experiencing gambling-related harm.

Dispute Resolution

The operator is committed to resolving player complaints in a fair, transparent, and timely manner. Players who wish to raise a complaint should do so in the first instance through the operator’s customer support team, which is available via live chat and email. The operator will acknowledge complaints within a reasonable timeframe and will endeavour to provide a substantive response within the timeframe set out in the operator’s complaints procedure.

If a complaint is not resolved to the player’s satisfaction through the internal complaints process, the player may escalate the matter to an independent dispute resolution body. Details of the applicable escalation procedure are set out in the operator’s full Terms and Conditions, which are published on the website.

Nothing in the operator’s complaints procedure limits or excludes any statutory rights that players may have under applicable law.

Contact and Regulatory Enquiries

Players with questions regarding the operator’s licence, compliance obligations, or any matter addressed on this page may contact the operator’s compliance team through the official customer support channels available on the website. The operator will respond to regulatory and compliance enquiries in accordance with the applicable timeframes set out in its internal procedures.

This page was last reviewed and updated in March 2026. The information contained herein is provided for informational purposes and reflects the operator’s current regulatory status and compliance framework. Players are advised to review the full Terms and Conditions and Privacy Policy for complete information regarding their rights and obligations when using this platform.